Question 1

What services does PickNGo Swift offer?

Accepted Answer

PickNGo Swift offers same-city bike courier delivery, room and office shifting, luggage shifting for students, small furniture moves, intercity hub-routed parcel delivery, and B2B express logistics, with live tracking and transparent slab-based pricing.

Question 2

How is the delivery price calculated?

Accepted Answer

Every booking uses a transparent slab-based formula: a per-kg base price by weight slab (0–1 kg, 1–2 kg, … up to 30 kg), combined with a distance-based component, plus service charges (pickup, packing, platform, hub) and applicable GST. You see the exact breakdown before you pay — no hidden fees.

Question 3

Do you charge for packing?

Accepted Answer

Yes — professional packing is bundled into the service charges shown on the quote. Packing fees are size-tiered (small / medium / large) and visible in the quote breakdown before you confirm the booking.

Question 4

Which cities does PickNGo Swift serve?

Accepted Answer

PickNGo Swift is expanding across India. Same-city services are currently available in selected cities, while intercity deliveries are supported through partner courier and hub networks.

Question 5

Can I pay on delivery (COD)?

Accepted Answer

Yes, Cash on Delivery is supported for every service type. You can also pay online via UPI, credit/debit card, net banking, or wallet through our secure Razorpay checkout.

Question 6

How do I track my shipment?

Accepted Answer

Every booking gets a tracking ID. You can track shipment status at https://www.pickngo.co.in/track or via the link in your booking confirmation.

Question 7

How is delivery verified?

Accepted Answer

All deliveries are verified with a 6-digit OTP generated at pickup. The recipient shares the OTP with the delivery agent at the doorstep to confirm handover — no signature spoofing, no mis-deliveries.

Question 8

What if my package is damaged?

Accepted Answer

PickNGo Swift provides a damage protection mechanism. If your package arrives damaged, you can file a claim with photos from your dashboard within the allowed window. Approved claims are processed as per policy.